News

When I tell people I help companies communicate during a crisis, they usually think of national headlines, political scandals, CEOs on apology tours, or viral videos gone wrong. But most workplace crises fall into what we call the “small c” category: localized incidents that may not make national news but can cause serious damage to a company’s reputation if handled poorly. It might be something as manageable as a social media review, tech outage, service disruption, or an em

Since its resurgence two years ago, the #MeToo movement has become a global phenomenon, signifying a new worldwide awareness about sexual assault and its impact on women. The movement has also focused attention on sexual harassment and misconduct in the workplace, shining a light on the obstacles women face every day in their personal and professional lives. Are things improving? Are people behaving better at work in a post #MeToo world? Yes and no. “I do think things have

An American Airlines Boeing 737-800 parked at LaGuardia Airport. I was with a client on Long Island Friday when a news alert flashed across my phone from the Wall Street Journal: "BREAKING NEWS: FAA issues ground stop for flights arriving at New York's LaGuardia Airport, citing staffing issues. Flights also delayed at Newark, Philadelphia." "Wow!' exclaimed a man in the room. "The air traffic controllers finally stopped coming to work, I'll bet this ends the [government] s